Refund policy

ACN Luxe

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS — CHARGES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  • The order still contains all appropriate parts, components, and the packaging has arrived exactly as the product.
  • Normal handling of the product is evident; damage due to careless handling is excluded.
  • Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  • The product was found to be defective immediately upon receipt.
  • We reserve the right to charge the customer for shipping costs.

The return will be processed within 7 business days and, if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you must follow these steps to initiate the return process:

Send an email to: acnluxe.support@gmail.com

Make sure the email contains the following:

  • Order number
  • Reason for the return request
  • Photo of the product in case of damage
  • Customer's first and last name
  • Customer's address

We will then contact you and provide the return address. Never send the return to the sender; we will send you the correct address after you request it.

You, the customer, are responsible for the return shipping costs.

The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

CANCELLATION CONDITIONS

ACN Luxe

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or accepted the last goods.

Since we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund before receiving the goods is not possible.

To exercise your right of withdrawal, you must notify ACN Luxe by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is complete when we have received the goods. The costs of returning the goods shall be borne by the buyer.

Registration for shipments in transit

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may notify us in advance of your cancellation.

To ensure the fastest possible return, we ask that you send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (except for additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than fourteen (14) days from the day we receive notification of your withdrawal from this contract and receipt of the goods.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.